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	Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money sponsored by ABS Associates, Inc. WHITE PAPER - This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates. Posted: October 30, 2008 \| Published: October 30, 2008 Topics: Customer Satisfaction \| Downtime \| Mobile Device Management \| Mobile Workers \| Remote Access Hardware \| Remote Users \| Scalability Testing \| Telecommuting

	Mobile Virtualization and Remote Access on Windows Mobile Smartphones sponsored by Celio Corp / REDFLY Mobile Companion WHITE PAPER - Remote access and virtualization on the smartphone is a secure and efficient way to provide the mobile workforce access to robust applications and desktop features. Posted: October 30, 2008 \| Published: August 29, 2008 Topics: Mobile CRM \| Mobile Device Management \| Mobile Workers \| Remote Access Hardware \| Remote Office Connectivity \| Remote Users \| Telephones

	Unifying Management of Physical and Electronic Records: The Records Management Imperative sponsored by EMC Corporation WHITE PAPER - This white paper explains the features and benefits of such a unified approach to enterprise records management, and describes how the EMC Documentum/OmniRIM solution works. Posted: March 13, 2008 \| Published: February 1, 2007 Topics: Audit Trails \| Compliance Best Practices \| Data Protection \| Governance \| Health Insurance Portability and Accountability Act of 1996 \| Metadata \| Records Management \| Remote Access Hardware

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