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	If You Teach a Customer to Fish: The Power of Web Self-Service sponsored by Epicor Software Corporation WHITE PAPER - This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. Posted: November 21, 2008 \| Published: November 21, 2008 Topics: CRM \| CRM Services \| CRM Software \| Customer Self-Service \| Customer Support Software \| ERP \| ERP Software \| SOA \| Web Services \| Web Services Architecture \| Web-Based Self-Service

	Total Support: Achieving Sustainable Business Growth with a Remote Support Solution sponsored by NTR Global WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike. Posted: November 6, 2008 \| Published: November 6, 2008 Topics: Customer Satisfaction \| Customer Self-Service \| eBusiness Services \| ITIL \| Remote Computing \| Remote Network Management \| Remote Support Services \| Remote Users

	Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: March 25, 2008 \| Published: January 1, 2007 Topics: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

	Collaborative Reporting Architecture sponsored by Actuate WHITE PAPER - The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l... Posted: January 7, 2008 \| Published: January 3, 2008 Topics: Customer Self-Service \| Database Management \| HTML \| PDF

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