WHITE PAPER - This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Application Performance Management | Customer Satisfaction | Reporting Software | User Experience

WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | ITIL | Knowledge Management

WHITE PAPER - In an executive interview, Avaya's Humphrey D. Chen discusses the role of mobility solutions as catalysts for worker productivity and customer satisfaction in the Financial Services industry.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Satisfaction | Financial Services | Mobile Device Management | Mobile Workers | Security | VoIP | Wi-Fi

WHITE PAPER - This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Business Intelligence | Business Intelligence Software | Competition | Cost Benefit Analysis | Customer Satisfaction | Market Trends | Portfolio Management (Finance) | Product Management | Project Management | Regulations | Revenue Projections

WHITE PAPER - This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Business Process Management | Collaboration | Customer Satisfaction | Downtime | Metrics | Project Management | Quality Control | SOA | Software Development Life-Cycles | Testing

WHITE PAPER - This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Application Life-Cycle Management | Asset Management (Finance) | Business Process Management | CRM | Customer Satisfaction | ERP | Help Desks | IT Services | ITIL | Productivity

WHITE PAPER - TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Application Life-Cycle Management | Business Process Management | CRM | Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desks | Productivity | Project Management

WHITE PAPER - This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Satisfaction | Customer Service | Manufacturing | ROI | Sales | Software

WHITE PAPER - This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Satisfaction | Manufacturing | Marketing | Productivity | ROI | Sales | Vendors

WHITE PAPER - This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  B2B | B2C | CRM | Customer Satisfaction | Database Marketing | Lead Generation | Revenue Projections

WHITE PAPER - IT and finance organizations can benefit greatly from moving away from a manual spreadsheet and towards a solution that automates IT Cost Transparency. The Apptio On Demand offering is a solution that encapsulates best practices and knowledge of IT.
Posted: August 8, 2008 | Published: August 8, 2008


Topics:  Collaboration | Customer Satisfaction | Data Management | IT Governance | Productivity | Reporting Software | Risk Management | Spreadsheets

WHITE PAPER - This whitepaper explores the Internet phenomenon known as "Web 2.0" that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Campaign Management Software | Customer Satisfaction | Databases | Email | Marketing | ROI | Software as a Service

WHITE PAPER - This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  Best Practices | Customer Satisfaction | Data Compression | Email Archiving | Records Management | Regulatory Compliance

WHITE PAPER - Your company's ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives.
Posted: August 6, 2008 | Published: August 1, 2007


Topics:  Change Management | Competition | CRM | CRM Software | Customer Satisfaction | Investments | Market Trends | Revenue Projections | Sales | SMBs

WHITE PAPER - In this paper, SOA can deliver enormous business benefits, flexibility and agility and also explains SOA as a catalyst for IT transformation.
Posted: August 1, 2008 | Published: August 1, 2008


Topics:  Business IT Alignment | Customer Satisfaction | Data Management | Security | SOA | SOA Governance