WHITE PAPER - This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
Posted: December 1, 2008 | Published: November 26, 2008


Topics:  Change Management | IT Infrastructure | IT Service Management | IT Systems | ITIL | ROI | Strategic Planning

WHITE PAPER - This module provides an overview of the context of contemporary business continuity planning, and will explain the root causes of unplanned interruption events and the role of planners in preventing them or minimizing their business impact.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Business Continuity Planning | Business Systems | Change Management | Data Management | Data Security | Disaster Recovery | IT Infrastructure | Testing

WHITE PAPER - This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.
Posted: November 25, 2008 | Published: November 25, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Change Management | Downtime | High Availability | Operating Systems | SLA | Testing

WHITE PAPER - This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Change Management | CRM | CRM Software | Data Migration | Enterprise | Marketing | Network Configuration Management | Network Management | SMBs

WHITE PAPER - A tool designed to handle database change management tasks can simplify processes, streamline complex tasks, reduce the chance for errors, and minimize downtime.
Posted: November 20, 2008 | Published: November 20, 2008


Topics:  Application Life-Cycle Management | Applications Management | Change Management | Database Administrators | Databases | XML

WHITE PAPER - Data center professionals can rid themselves of messy racks, sub-standard under floor air distribution, and cable sprawl with a minimum of heartache and expense. This paper outlines several innovative approaches.
Posted: November 20, 2008 | Published: November 20, 2008


Topics:  Change Management | Cooling Equipment | Data Center Management | Data Centers | IT Infrastructure | Rack Enclosures | Routing | UPS

WHITE PAPER - This paper gives a brief overview on how a complete network inventory assessment can improve the health & security of network.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Asset Management Services | Change Management | Configuration Management | Inventory Management | IT Infrastructure | Network Performance | Regulatory Compliance | Software

WHITE PAPER - This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Change Management | CIOs | Communications Systems | Enterprise Architectures | Outsourcing | Telecommunications Service Providers | Unified Messaging | VoIP | WAN | Wireless Networks

WHITE PAPER - This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Service Management | Change Management | Enterprise | Government Agencies (U.S.) | IP | SLA | Telecommunications Industry | Telecommunications Management Software | Telecommunications Networks

WHITE PAPER - Learn how virtualization and automation in the data center will lead to better customerexperience, reduced environmental impact and increased capacity for future services.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Change Management | Configuration Management | Data Center Management | Data Centers | ITIL | ROI | Security | Server Virtualization

WHITE PAPER - Centralized management approach has enabled Leapfrog to standardize its core processes and automate routine tasks to develop a scalable and repeatable model for IT support.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Best Practices | Business Processes | Change Management | Configuration Management | IT Infrastructure | Network Management

WHITE PAPER - This whitepaper serves as a guideline for Vista migration projects, highlights the key challenges and cautions and outlines an ideal approach to successfully migrate to Windows Vista.
Posted: October 24, 2008 | Published: July 22, 2008


Topics:  Application Life-Cycle Management | Change Management | Productivity | Security | Testing | Windows Vista

WHITE PAPER - Database Activity Monitoring is an extremely valuable tool for compliance and security; it is critical to the emerging practice of information-centric security.
Posted: October 20, 2008 | Published: October 17, 2008


Topics:  Change Management | Databases | Network Monitoring | Security | VPN | Vulnerability Assessments

WHITE PAPER - This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Process Management | Change Management | Configuration Management | IT Service Management | ITIL | ROI

WHITE PAPER - Service-oriented architecture (SOA) is about more than just services -- it's about the various artifacts and assets that relate to and affect a service or set of services.
Posted: October 14, 2008 | Published: October 26, 2006


Topics:  Business Process Management | Change Management | Configuration Management | Policy Management | SOA | SOA Governance | Testing