WHITE PAPER - This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.
Posted: December 2, 2008 | Published: March 1, 2005


Topics:  Best Practices | Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | CRM | Financial Services | Fraud Detection | Marketing | Systems Implementation

WHITE PAPER - In these uncertain times, you can't afford not to maximize the value of your information. Download this white paper to learn the right steps to managing your enterprise data for faster, more cost-effective business operations.
Posted: November 30, 2008 | Published: November 27, 2008


Topics:  CRM | Data Quality | Data Security | Enterprise | ERP | Information Management | Sales

WHITE PAPER - This whitepaper defines the concept of Sales P3, which represent the core elements of building a world class sales organization.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Best Practices | CRM | Manufacturing | Marketing | Performance Testing | Sales | Scalability Testing

WHITE PAPER - Read this paper to get tips about how to best implement a successful social email marketing campaign.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Brand Loyalty | CRM | Customer Satisfaction | Email Marketing | Internet | Social Computing | Social Networking

WHITE PAPER - Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Processes | CRM | Enterprise Architectures | Enterprise Systems | ERP | Globalization | SOA | Software

WHITE PAPER - This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | CRM Services | CRM Software | Customer Self-Service | Customer Support Software | ERP | ERP Software | SOA | Web Services | Web Services Architecture | Web-Based Self-Service

WHITE PAPER - This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Change Management | CRM | CRM Software | Data Migration | Enterprise | Marketing | Network Configuration Management | Network Management | SMBs

WHITE PAPER - Competition, shorter lifecycles lean economic times are all placing pressures on Industrial distributers. Read how Microsoft Dynamics solutions help distribution companies face demands for lower prices, improved packaging, and tight deliver...
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Processes | Business Service Management | CRM | Distribution | Enterprise Systems | Globalization | Industrial Equipment | Industry Organizations

WHITE PAPER - No master data management journey is the same. Read this paper to learn from the successes and failures of MDM early adopters, how to select a technology that doesn't limit MDM's evolution and to compare approaches based on industry-specific examples.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CRM | Data Governance | Enterprise | Master Data Management | ROI | Strategic Planning | Supply Chain Management | TCO

WHITE PAPER - This study details the business benefits of using Topobase within utilities, and it also outlines industry trends that drive utilities toward integrated information management platforms like Topobase.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CAD/CAM Industry | CRM | ERP | GIS Software | Information Management | ROI | Security | Utilities Industry | WLAN

WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | Customer Data Management | Customer Data Management Software | Hardware | IVR | Marketing | SIP

WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | CTOs | Customer Service | Customer Support Software | Viral Marketing

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

WHITE PAPER - Read why the Taneja Group, Technology Analysts, believe VMware has fundamental architectural advantages over competing virtualization platforms, which should enable VMware to remain the technology leader in this space for some time to come.
Posted: November 14, 2008 | Published: November 11, 2008


Topics:  Application Programming Interfaces | CRM | ERP | QOS | Server Virtualization

WHITE PAPER - Read this whitepaper to get an overview of the market forces that have created a need for rapid deployment of Internet Single Sign-on for SaaS deployments and how your organization can address those needs today.
Posted: November 14, 2008 | Published: November 13, 2008


Topics:  Access Control | Business Intelligence | CRM | Human Resources Management | Outsourcing | Password Management | Sales Order Management | Software as a Service | SSO