WHITE PAPER - This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
Posted: September 30, 2008 | Published: September 26, 2008


Topics:  Benefits | Best Practices | CRM | eProcurement | ERP | Internal Controls | Supplier Management | Systems Integration | Training

WHITE PAPER - This paper discusses SOA as more than a technology. SOA is an architectural principle that opens the door to using IT technology in new ways to help improve efficiency and productivity and provide value to both providers and consumers of services.
Posted: July 30, 2008 | Published: May 1, 2007


Topics:  Benefits | Collaboration | Data Management | Enterprise Architectures | Interoperability | OASIS | SOA | Software

WHITE PAPER - Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.
Posted: July 17, 2008 | Published: April 3, 2008


Topics:  Benefits | Contact Centers | Dashboards | Enterprise | Manufacturing | Marketing | Productivity | Sales

WHITE PAPER - This whitepaper discusses the benefits of virtualization. It describes some of the technical challenges in virtualized environments and the steps you can take to avoid some of the pitfalls.
Posted: August 6, 2007 | Published: March 1, 2007


Topics:  Benefits | Business Continuity Planning | Clustering | Disaster Recovery | Server Virtualization | Server Virtualization Software | Software Virtualization | VM