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	Mentor Graphics Video Testimonial sponsored by InQuira Inc VIDEOCAST - In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds. Posted: October 20, 2008 \| Premiered: October 18, 2008 Topics: Customer Service \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Productivity \| Technical Support Staff

	Learn the Secrets to Improving Help Desk Productivity and User Perception sponsored by Citrix Online WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs. Posted: October 10, 2006 \| Premiered: October 18, 2006 Topics: Customer Service Best Practices \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| ITIL \| Technical Support Staff

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