WEBCAST - This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
Posted: January 6, 2009 | Premiered: January 6, 2009


Topics:  Business Intelligence | Change Management | Configuration Management | Customer Satisfaction | ITIL | Portfolio Management (IT Management)

PODCAST - Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
Posted: December 10, 2008 | Premiered: December 9, 2008


Topics:  Call Center Management | Call Centers | CRM | CRM Best Practices | CRM Services | Customer Interaction Services | Customer Satisfaction

WEBCAST - LSI Corporation deployed lean supply chain management practices to significantly cut costs and cycle times. Don't miss your chance to learn how they did it.
Posted: December 9, 2008 | Premiered: December 9, 2008


Topics:  Customer Satisfaction | ERP | Manufacturing | Oracle (Product) | Outsourcing | SAP (Product) | Software as a Service | Supply Chain Management

WEBCAST - Why are customers switching to Oracle Database 11g? Listen as customers from Mobiltel, Warner Music, 3n, and Dell discuss the features and improvements that made them switch.
Posted: December 9, 2008 | Premiered: December 9, 2008


Topics:  Customer Satisfaction | Database Management | Database Security | Databases | Grid Computing | Oracle (Product)

VIDEO - Microsoft SharePoint is rapidly becoming an important part of the enterprise. This videocast will cover the growth of SharePoint, the challenges of maturing deployments, and the market for tools that support enterprise needs.
Posted: November 17, 2008 | Premiered: November 17, 2008


Topics:  Collaboration | Collaborative Applications Software | Customer Satisfaction | Enterprise | Enterprise Systems | Investments | Market Research | ROI | User Needs Assessments

WEBCAST - Windows Essential Server Solutions provides Microsoft trained IT consultants and partners who serve SMBs with an ideal platform to meet their customer's needs and grow their own business.
Posted: November 10, 2008 | Premiered: November 12, 2008


Topics:  Business Intelligence | CRM | Customer Satisfaction | Microsoft Certified Professional | SMBs | Windows

WEBCAST - This Webcast explores how scale-out clustered NAS systems deliver SAN levels of performance with the ease of management and the lower cost of NAS.
Posted: October 27, 2008 | Premiered: October 27, 2008


Topics:  Clustering | Customer Satisfaction | Enterprise | Enterprise Systems | NAS | NAS Software | Scalability Testing | Storage Management | Storage Standards

WEBCAST - In this webcast Stephen Powers and Eben Miller explains five considerations to keep in mind when choosing a web content management solution.
Posted: October 20, 2008 | Premiered: October 18, 2008


Topics:  Business Intelligence | Customer Interaction Services | Customer Satisfaction | eBusiness | eCommerce | Online Marketing | Web Content Management | Web Identities | Web Site Design

PODCAST - Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  Application Service Providers | Capacity on Demand | Cost Benefit Analysis | Customer Satisfaction | Desktop Management | IT Asset Management | Security | Server Virtualization | Strategic Planning

WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  Customer Satisfaction | Remote Access Security | Remote Access Software | Remote Computing | Remote Office Connectivity | ROI

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing

WEBCAST - Register now to attend this live webinar with Serena, featuring a live demo of our Pre-Built Customer Reference Mashup.
Posted: July 1, 2008 | Premiered: July 10, 2008


Topics:  Customer Satisfaction | ROI

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Performance Testing | Real-time Analytical Software | Sales