PODCAST - Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
Posted: December 10, 2008 | Premiered: December 9, 2008


Topics:  Call Center Management | Call Centers | CRM | CRM Best Practices | CRM Services | Customer Interaction Services | Customer Satisfaction

WEBCAST - Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
Posted: October 29, 2008 | Premiered: October 29, 2008


Topics:  Business Intelligence | Communications Software | Communications Systems | Customer Interaction Services | Customer Service | IVR | Productivity | Telephony Services

WEBCAST - In this webcast Stephen Powers and Eben Miller explains five considerations to keep in mind when choosing a web content management solution.
Posted: October 20, 2008 | Premiered: October 18, 2008


Topics:  Business Intelligence | Customer Interaction Services | Customer Satisfaction | eBusiness | eCommerce | Online Marketing | Web Content Management | Web Identities | Web Site Design

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Performance Testing | Real-time Analytical Software | Sales