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	Tips for building an ecommerce website that works: How to offer customers a superior online experience sponsored by VeriSign (Europe, Middle East and Africa) PODCAST - In this Expert Podcast, hear tips and best practices for delivering excellent customer service and running a superior ecommerce operation. Posted: December 12, 2008 \| Premiered: December 12, 2008 Topics: CRM \| Customer Service \| Customer Service Best Practices \| eCommerce \| Electronic Marketplace \| Internet Consumer Services \| Web Content Management \| Web Site Design

	Managing Customer Profitability with Martha Rogers sponsored by Portrait Software PODCAST - Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual. Posted: December 10, 2008 \| Premiered: December 9, 2008 Topics: Call Center Management \| Call Centers \| CRM \| CRM Best Practices \| CRM Services \| Customer Interaction Services \| Customer Satisfaction

	SugarCRM On-demand Webinar sponsored by SugarCRM Inc. WEBCAST - This webinar, moderated by Gerhard Gschwandtner, focuses on the seven action steps for preparing your sales team for managing sales during the financial meltdown and enhancing your existing business processes with CRM. Posted: December 3, 2008 \| Premiered: December 3, 2008 Topics: CRM \| Customer Service \| Financial Management \| Financial Systems \| Sales \| Value Chains

	Windows Essential Server Solutions for Channel Partners sponsored by Microsoft WEBCAST - Windows Essential Server Solutions provides Microsoft trained IT consultants and partners who serve SMBs with an ideal platform to meet their customer's needs and grow their own business. Posted: November 10, 2008 \| Premiered: November 12, 2008 Topics: Business Intelligence \| CRM \| Customer Satisfaction \| Microsoft Certified Professional \| SMBs \| Windows

	Podcast: Forrester Research: File Sharing and Collaboration - Challenges, Trends, and Considerations sponsored by FolderMaestro.com PODCAST - In this podcast, Forrester reviews and discusses the ability to easily share information and documents is becoming an essential component of a successful company. Posted: November 5, 2008 \| Premiered: November 5, 2008 Topics: Business Intelligence \| Collaboration \| Collaborative Applications Software \| CRM \| File Sharing Protocols \| Peer-to-Peer Architectures \| Peer-to-Peer Networking

	Bringing Personalized Financial Services to Farmers sponsored by Cisco Systems, Inc. VIDEOCAST - In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee. Posted: June 26, 2008 \| Premiered: June 19, 2008 Topics: Contact Centers \| CRM \| Customer Service \| Remote Computing \| Systems Implementation \| Wireless Applications Software \| Wireless Computing \| Wireless Systems

	Data management briefing: CDI with Jill Dyche sponsored by Dun and Bradstreet PODCAST - Listen as we explore the ins and outs of customer data integration (CDI), from the technology to the business considerations, with CDI expert Jill Dyche. Posted: March 16, 2007 \| Premiered: March 15, 2007 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Data Quality \| Data Warehouses

	BPM 101: What Is Business Performance Management and What Are the Benefits? sponsored by SearchCRM WEBCAST - This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits. Posted: November 20, 2005 \| Premiered: May 4, 2005 Topics: Aerospace and Defense Industry \| Business Performance Management \| Business Performance Management Software \| CRM \| Retail Trade Industry \| ROI \| Systems Integration \| Telecommunications Industry \| Transportation Industry \| Vendor Selection

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