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	Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications sponsored by Nuance PODCAST - Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. Posted: December 2, 2008 \| Premiered: December 2, 2008 Topics: Business Intelligence \| Call Center Management \| Call Center Services \| Contact Center Software \| Customer Service \| Data Center Management

	Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications sponsored by Nuance WEBCAST - Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. Posted: December 1, 2008 \| Premiered: December 1, 2008 Topics: Budgeting \| Call Center Management \| Call Center Services \| Contact Center Software \| Customer Service \| Data Center Management \| Telecommunications Services \| Voice Mail Software

	Using Real-Time Information to Improve Contact Center Performance sponsored by Genesys PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. Posted: May 5, 2008 \| Premiered: May 5, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Performance Testing \| Real-time Analytical Software \| Sales

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