WEBCAST - View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization.
Posted: August 28, 2008 | Premiered: August 28, 2008


Topics:  CRM Services | CRM Software | Customer Data Management Software | Customer Satisfaction | Data Center Management | Organization Change Management | Professional Services Industries

WEBCAST - B2B marketers have a broad range of responsibilities, from tactical execution to strategic visioning & scramble to fill the sales pipeline with leads, build their teams, establish standard processes and demonstrate a ROI.
Posted: August 22, 2008 | Premiered: August 22, 2008


Topics:  B2B | B2B Integration | B2B Integration Software | B2B Online Trading | Budgeting | Customer Satisfaction | Marketing | ROI

PODCAST - Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business.
Posted: August 20, 2008 | Premiered: August 20, 2008


Topics:  Application Service Providers | Capacity on Demand | Cost Benefit Analysis | Customer Satisfaction | Desktop Management | IT Asset Management | Security | Server Virtualization | Strategic Planning

WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  Customer Satisfaction | Remote Access Security | Remote Access Software | Remote Computing | Remote Office Connectivity | ROI

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing

WEBCAST - Register now to attend this live webinar with Serena, featuring a live demo of our Pre-Built Customer Reference Mashup.
Posted: July 1, 2008 | Premiered: July 10, 2008


Topics:  Customer Satisfaction | ROI

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Performance Testing | Real-time Analytical Software | Sales

WEBCAST - The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Application Deployment | Best Practices | Business IT Alignment | Business Process Automation | Change Management | Customer Satisfaction | Help Desk Software | Help Desks | Web Applications Software | Workflow Software

WEBCAST - Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  CRM | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Customers

WEBCAST - Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  Competition | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Intellectual Property | Marketing | Sales