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	Podcast: Service Delivery Best Practices: Translating Customer Needs into Network Services sponsored by Alcatel-Lucent PODCAST - This podcast with expert Tom Nolle is designed to help service providers examine the methodology associated with creating optimally profitable services. Posted: November 11, 2008 \| Premiered: November 5, 2008 Topics: Network Management \| Network Management Services \| Network Service Providers \| ROI \| Telecommunications Industry \| Telecommunications Service Providers \| Telephony Services \| Telephony Systems

	Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience sponsored by Angel.com WEBCAST - Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions. Posted: October 29, 2008 \| Premiered: October 29, 2008 Topics: Business Intelligence \| Communications Software \| Communications Systems \| Customer Interaction Services \| Customer Service \| IVR \| Productivity \| Telephony Services

	Voice-Enabling Salesforce.com with SalesByFone sponsored by Angel.com WEBCAST - SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone. Posted: October 29, 2008 \| Premiered: October 29, 2008 Topics: Business Intelligence \| Marketing \| Sales and Marketing Software \| Telephony Services \| Voice Communications Software \| Voice Quality

	Get Schooled - Fixed Mobile Convergence: FMC 101 sponsored by Tellabs VIDEOCAST - This episode features Stuart Benington, Director, Portfolio Marketing and he discusses the differences between service-level and network-level FMC. Posted: October 23, 2008 \| Premiered: October 23, 2008 Topics: Fixed-mobile Convergence \| Mobile Device Management \| Telecommunications Management Software \| Telecommunications Networks \| Telephony Services \| Telephony Systems

	New Strategies for Revenue-Generation and IP Transformation sponsored by Alcatel-Lucent PODCAST - IP technologies can help service providers create new revenues. In this podcast, Tom Nolle and Kate Gerwig discuss IP transformation and how it relates to the network as an application platform. Posted: September 17, 2008 \| Premiered: September 17, 2008 Topics: Converged Networks \| IP Networks \| Network Convergence \| Telecommunications Systems \| Telephony Services \| VoIP

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