CASE STUDY - Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution.
Posted: December 30, 2008 | Published: December 30, 2008


Topics:  Call Centers | Customer Data Management Software | Customer Service | Customer Support Software | eCommerce | ERP Software

PODCAST - In this Expert Podcast, hear tips and best practices for delivering excellent customer service and running a superior ecommerce operation.
Posted: December 12, 2008 | Premiered: December 12, 2008


Topics:  CRM | Customer Service | Customer Service Best Practices | eCommerce | Electronic Marketplace | Internet Consumer Services | Web Content Management | Web Site Design

WHITE PAPER - Download an essential chapter from "Implementing Database Security and Auditing" (Elsevier Digital Press), authored by database security expert and Guardium CTO Ron Bennatan, Ph. D.
Posted: December 4, 2008 | Published: December 4, 2008


Topics:  Best Practices | CRM Software | Database Administrators | Database Management | Database Security | eCommerce | SQL Server | Web Services

WHITE PAPER - This white paper explores how the VeriSign® Identity Protection (VIP) Fraud Detection Service helps organizations mitigate issues related to identity theft and insider threats.
Posted: December 4, 2008 | Published: November 13, 2008


Topics:  Authentication | eCommerce | eCommerce Software | Fraud Protection | Identity Theft | Payment Card Industry Data Security Standard | Payment Card Industry Data Security Standard Compliance | Security Policies | Security Threats

WHITE PAPER - This white paper reviews emerging trends in online marketing that are impacting local businesses and examines the benefits entrepreneurs can achieve by making affordable, uncomplicated investments in search engine marketing.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  Business Intelligence | Domain Name Registration Systems | Domain Name System Management | eCommerce | eCommerce Services | Search Engine Marketing | Search Engine Optimization | SMBs

WEBCAST - Buy Domain's top domain name experts give you an insider's look at the proven techniques and strategies you can use to build your brand and grow your business, even on a small budget.
Posted: October 31, 2008 | Premiered: October 30, 2008


Topics:  Branding | Domain Name Systems | eCommerce | Online Marketing | SOA | Web Content Management | Web Development

SOFTWARE DEMO - Xpressite is a powerful, easy-to-use, time saving website management system that will improve your website presence to expand your business and enhance your customer service.
Posted: October 30, 2008 | Published: June 11, 2008


Topics:  Customer Service | eCommerce | Electronic Marketplace | Shopping Cart Software | Web Authoring Tools | Web Site Administration

WEBCAST - In this webcast Stephen Powers and Eben Miller explains five considerations to keep in mind when choosing a web content management solution.
Posted: October 20, 2008 | Premiered: October 18, 2008


Topics:  Business Intelligence | Customer Interaction Services | Customer Satisfaction | eBusiness | eCommerce | Online Marketing | Web Content Management | Web Identities | Web Site Design

WHITE PAPER - This white paper provides a comprehensive view of numerous legacy costs as part of a total cost of ownership (TCO) assessment of a retailer's in-house support of its online channel infrastructure.
Posted: October 15, 2008 | Published: October 15, 2008


Topics:  AJAX | B2B | B2C | Downtime | eCommerce | Network Infrastructure | Outsourcing | TCO

WHITE PAPER - This white paper addresses the lifecycle of a phishing attack and how different entities--including third-party take down services and law enforcement--are involved in the process of disabling phishing sites.
Posted: October 10, 2008 | Published: October 9, 2008


Topics:  eCommerce | Fraud Protection | Hackers | Identity Theft | Intrusion Detection | Intrusion Detection Systems | Intrusion Prevention | Intrusion Prevention Systems | Phishing | Security Event Management

WHITE PAPER - This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Bandwidth Management | Customer Satisfaction | Digital Asset Management | eCommerce | Retail Channels | ROI | Video-on-Demand | Video-over-DSL

WHITE PAPER - This paper elaborates on the changing nature of the PCI DDS landscape and its requirements. It also identifies applicable application network compliance solutions from Citrix Systems Inc..
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Access Control | Data Security | eCommerce | Identity Theft | Payment Card Industry | Payment Card Industry Data Security Standard | Payment Card Industry Data Security Standard Compliance | Web Applications Management

WHITE PAPER - Early-generation server load-balancing technology has proven to be an invaluable asset. This whitepaper is intended to serve as a guide for organizations looking to replace their early-generation Server Load Balancers (SLBs).
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Bandwidth Management | Capacity Planning | eCommerce | High Availability | Load Balancing | Security | Systems Management | Web Applications Software

WHITE PAPER - This white paper explains how the LAMP (Linux, Apache, MySQL and PHP/Phyton/Pearl) stack in combination with Dolphin Express (cluster interconnect) creates a real-time web store, suitable for markets with low latency or real-time requirement.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Apache | Bandwidth Management | Cluster Software | Clustering | Databases | eCommerce | Ethernet Networks | High Availability | Interoperability | LAMP | Linux | MySQL | PHP | Python | Web Applications Management | Web Applications Software

WHITE PAPER - Read this white paper to learn more about the state of virtualization today and why most of the respondents agree that a dedicated configuration tool is needed and are in the process of evaluating or planning to acquire such a tool.
Posted: July 29, 2008 | Published: July 1, 2008


Topics:  Change Management | Disaster Recovery | eCommerce | Hardware | Security | Server Virtualization | VMware | Web Services