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		Leading Telecom Turns Virtual IT Infrastructure into Real Competitive Advantage Read about Mitel's consolidation and virtualization project and learn how they leveraged their infrastructure to make more productive use of their competitive assets including their people, processes and technologies.	sponsored by Hewlett-Packard Company

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	Telecom Providers look to managed services to differentiate from the competition sponsored by Alcatel-Lucent PODCAST - Telecom providers need to embrace higher-margin value-added services and guarantee network service quality to distinguish themselves from the competition and position themselves for growth. Posted: August 15, 2008 \| Premiered: August 14, 2008 Topics: Business Intelligence \| Managed Security Services \| SMBs \| Telecom Spending \| Telecommunications Industry \| Telecommunications Services

	Addressing the Threats and Opportunities Presented During the Current Economic Downturn sponsored by Avaya Inc. WHITE PAPER - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn. Posted: July 1, 2008 \| Published: May 1, 2008 Topics: Budgeting \| IP Telephony \| IT Industry \| IT Service Management \| Management Service Providers \| Operational Support Systems \| ROI \| Staffing \| Telecommunications Industry

	IT Briefing: Carrier Ethernet Planning Essentials sponsored by Telco Systems, Inc. WHITE PAPER - This document talks about the critical perspectives that are necessary for network planners and operators to address the opportunities and issues that are in the Carrier Ethernet market space. Posted: June 9, 2008 \| Published: June 1, 2008 Topics: IPTV \| LAN \| MPLS \| QOS \| Telecommunications Industry

	Point-to-Point Broadband Wireless for Service Providers: Backhaul traffic, remove network bottlenecks and extend service to previously inaccessible locations sponsored by Motorola, Inc. WHITE PAPER - This white paper presents multiple approaches and technologies for point-to-point wireless and the advantages and challenges of each. Learn which approach is best for your organization. Posted: May 29, 2008 \| Published: May 1, 2008 Topics: Bandwidth Management \| Broadband Telecommunications Services \| Broadband Wireless Networks \| Broadband Wireless Services \| Network Traffic Management \| Telecommunications Industry \| Telecommunications Networks \| Wi-Fi \| WiMAX

	Understanding Dynamic Frequency Selection and the Motorola wi4 Fixed Portfolio sponsored by Motorola, Inc. WHITE PAPER - This document highlights the details behind the recent Dynamic Frequency Selection government mandate and addresses the implementation requirements for the wi4 Fixed Point-to-Multipoint Canopy platform and the Point-to-Point 100 Series. Posted: May 29, 2008 \| Published: May 1, 2008 Topics: Bandwidth Management \| Broadband Telecommunications Services \| Broadband Wireless Networks \| Broadband Wireless Services \| Network Traffic Management \| Radio Frequency Data Communications \| Telecommunications Industry \| Telecommunications Networks \| Wi-Fi \| WiMAX

	DYNAMIC FREQUENCY SELECTION (DFS) REGULATIONS AND THE IMPLICATIONS TO SERVICE PROVIDERS sponsored by Motorola, Inc. WHITE PAPER - This white paper discusses automated DFS configuration solutions that simplify implementation, operation and compliance of networks using 5 GHz unlicensed frequency bands worldwide. Posted: May 29, 2008 \| Published: May 1, 2008 Topics: Bandwidth Management \| Broadband Telecommunications Services \| Broadband Wireless Networks \| Broadband Wireless Services \| Network Traffic Management \| Radio Frequency Data Communications \| Telecommunications Industry \| Telecommunications Networks \| Wi-Fi \| WiMAX

	Genesis Wireless Brings Service to Resort, Builds Revenue sponsored by Motorola, Inc. WHITE PAPER - This white paper details how one service provider implemented point-to-point wireless. Learn the approach the provider took, the benefits the provider received, the challenges they faced and how they over came those challenges. Posted: May 29, 2008 \| Published: May 1, 2008 Topics: Bandwidth Management \| Broadband Telecommunications Services \| Broadband Wireless Networks \| Broadband Wireless Services \| Network Traffic Management \| Telecommunications Industry \| Telecommunications Networks \| Wi-Fi \| WiMAX

	CosmoCom Consolidates VisitBritain's Highly Distributed Global Contact Center sponsored by CosmoCom, Inc. CASE STUDY - A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites. Posted: May 27, 2008 \| Published: January 1, 2007 Topics: Call Center Management \| Contact Center Management \| Customer Service \| Help Desk Management \| Telecommunications Industry \| Tourism Industry \| Web Content Management

	Making the most of OSS and service provider CRM sponsored by Pitney Bowes Group 1 Software WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Posted: May 16, 2008 \| Premiered: May 20, 2008 Topics: Application Development and Integration Services \| Applications Management Services \| IT Outsourcing Services \| Network Management Services \| Offshore Outsourcing \| Telecommunications Industry

	Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience sponsored by Pitney Bowes Group 1 Software PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. Posted: May 8, 2008 \| Premiered: April 28, 2008 Topics: Application Development and Integration Services \| Applications Management Services \| IT Outsourcing Services \| Network Management Services \| Offshore Outsourcing \| Online Bill Paying Services \| Telecommunications Industry

	Getting the Best Results From Your Retention Programs sponsored by Portrait Software PODCAST - This podcast provides listeners with an insight into how top-performing financial and telecommunication companies are driving the best possible results from retention programs. Posted: April 15, 2008 \| Premiered: April 15, 2008 Topics: Best Practices \| Financial Services Industry \| Market Trends \| Real-time Analytics \| Records Retention \| Regulatory Compliance \| ROI \| Telecommunications Industry

	Motorola Case Study: Improving Source Code Analysis sponsored by Klocwork CASE STUDY - This white paper explores a case study in which Motorola successfully implemented automated source code analysis for enhanced software development and quality. Posted: April 10, 2008 \| Published: April 1, 2008 Topics: Debugging \| Market Research \| Software Development Life-Cycles \| Software Development Methodologies \| Software Quality Assurance \| Software Testing \| Source Code Control \| Source Code Control Software \| Telecommunications Industry

	The Foundation of Services Operations Transformation: Service Modeling sponsored by Alcatel-Lucent PRODUCT LITERATURE - This white paper discusses how Detailed Service Models have become the blueprints required to build Service-Oriented Operations. Read this white paper to learn the key components and multiple benefits of the service modeling process. Posted: January 31, 2008 \| Published: May 1, 2007 Topics: Application Development \| Application Integration \| QOS \| SOA \| SOA Governance \| Telecommunications Industry \| Telecommunications Networks \| Triple Play Services

	Motorola Authorized Channel Partner Program: Wireless Broadband Solutions sponsored by Motorola, Inc. BROCHURE - Motorola is introducing the Wireless Broadband Channel Partner Program, a plan that offers the successful ingredients for greater profits and true customer loyalty for your business. Posted: November 20, 2007 \| Published: November 20, 2007 Topics: Partnerships \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommunications Services

	Subscriber Data: How Service Providers Can Mine the Gold Buried in Their Networks sponsored by Alcatel-Lucent WHITE PAPER - This white paper discusses how customer information or subscriber data is an important asset to be managed. Learn how service providers can use subscriber data as a foundation to generate new revenue streams and strengthen their brand. Posted: September 10, 2007 \| Published: March 1, 2007 Topics: Application Deployment \| Application Development \| Applications Management Services \| Inventory Management \| Inventory Management Software \| Telecommunications Industry \| Telecommunications Networks

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