WHITE PAPER - This transcript is from the webcast entitled by the same name. It focuses on how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Marketing | Mobile Device Management | Mobile Workers | Sales Force Automation | Sales Information Systems | Sales Representatives

WHITE PAPER - This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
Posted: September 29, 2008 | Published: September 29, 2008


Topics:  B2B | Campaign Management Software | CRM Analytics | CRM Software | Customer Data Integration | Customer Data Management | Demographic Profiles | Lead Generation | Marketing Information Systems | Productivity | Profiling | Sales Force Automation | Sales Representatives

WHITE PAPER - This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Collaboration | Customer Satisfaction | Enterprise | Mobile CRM | Mobile Workers | Productivity | Sales Force Automation | Sales Representatives

WHITE PAPER - This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Collaboration | Customer Data Management | POS | Productivity | Sales Force Automation

WHITE PAPER - This Executive Brief details a scenario where a billion-dollar heavy equipment manufacturer who used the end-user performance insight delivered by Knoa EPM to evaluate a shortfall in reaching a corporate performance objective.
Posted: September 10, 2008 | Published: September 9, 2008


Topics:  Business Process Management | Corporations | ERP | Performance Testing | ROI | Sales Force Automation | User Experience

WHITE PAPER - Top sales organizations have embraced real-time Web collaboration solutions and use them every day to improve their interactions with customers, partners, and within their internal sales teams. Learn how it can improve performance in your organization.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | CRM | Hardware | Internet Infrastructure | Operating Systems | Real-time Analytics | Sales Force Automation

WHITE PAPER - The REDFLY Mobile Companion is a smartphone terminal that allows the smartphone to be used like a laptop when connected to REDFLY, its 80-key keyboard and 8-inch display allow users to interact with Word Mobile just like any word processor.
Posted: August 29, 2008 | Published: August 29, 2008


Topics:  Mobile CRM | Mobile Device Management Software | Mobile Workers | Sales Force Automation | Wireless Telephones

WHITE PAPER - This white paper introduces client snapshots which illustrates how implementing specific B2B database marketing tactics improved the results and effectiveness of each company's overall marketing spend.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  B2B | B2B Integration Software | B2C | Contact Centers | Database Marketing | Financial Management | Information Management | Sales Force Automation

WHITE PAPER - Caught in a pinch of downsizing, restore IT productivity through automation.
Posted: July 11, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Business Process Automation | Productivity | Sales Force Automation | Server Virtualization

WHITE PAPER - MRM is a set of processes and capabilities designed to enhance a company's ability to orchestrate and optimize internal and external marketing resources.
Posted: June 24, 2008 | Published: June 1, 2008


Topics:  Content Management | Content Management Software | CRM | Customer Satisfaction | Marketing | Marketing Information Systems | Sales and Marketing Software | Sales Force Automation | Software as a Service | Workflow Software

WHITE PAPER - SWM represents just what it says - a focus on the workstyles of salespeople to support them and help them in closing more business.
Posted: June 10, 2008 | Published: June 10, 2008


Topics:  CRM | Networking | Sales | Sales Force Automation

WHITE PAPER - This paper attempts to offer the cautionary warning that what has worked in your past may not serve your current sales reps as well today, and could actually hurt their performance.
Posted: June 10, 2008 | Published: January 1, 2007


Topics:  Collaboration | CRM | Internet | ROI | Sales Force Automation

WHITE PAPER - This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Posted: June 2, 2008 | Published: February 1, 2008


Topics:  Business Process Management | CRM | CRM Software | Customer Satisfaction | Dashboards | Market Trends | ROI | Sales Force Automation | Sales Representatives | Software as a Service

CASE STUDY - adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution™.
Posted: March 18, 2008 | Published: January 1, 2006


Topics:  Application Development | Customer Service | Enterprise | Retail Trade | Sales Force Automation | Warehouses

WHITE PAPER - This paper makes the case that companies that understand the strategic value of CRM technology to achieve dramatic increases in revenue, productivity, and customer satisfaction will have a significant lead on those who lag in the adoption of CRM.
Posted: March 2, 2007 | Published: July 1, 2006


Topics:  CRM | CRM Best Practices | CRM Software | Customer Service | Lead Generation | Routing | Sales and Marketing Software | Sales Channels | Sales Force Automation | TCO