WHITE PAPER - Read this white paper to address the challenge of translating archiving processes into a direct electronic interface, avoiding paper altogether, and to image that content as early in the process as possible.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Business Process Management | Content Management | Document Imaging | Document Imaging Software | Document Management Software | Document Production | SLA

ASSESSMENT TOOL - This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  Capacity Planning | Network Capacity | Productivity | QOS | SLA

WHITE PAPER - This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Business Processes | CRM | CRM Software | Customer Service | SLA

WHITE PAPER - The Apptio on demand is a powerful new way to bring Cost Transparency to IT in an automated fashion. Learn how it enables progressive IT organizations to lead this change, usher in a new era of strategic IT management and establish a true partnership.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Collaboration | Cost Benefit Analysis | Data Centers | Data Management | Desktop Management | Investments | SLA | Software as a Service

WHITE PAPER - The Multisourcing approach allows clients to pick and choose between Service Providers and select the "right" sources for IT services in order to obtain the best business outcomes.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  ITIL | Outsourcing | Procurement | ROI | SLA

WHITE PAPER - The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and service providers alike.
Posted: August 6, 2008 | Published: August 1, 2008


Topics:  Balanced Scorecards | Business Process Management | Business Process Outsourcing | Collaboration | Outsourcing | ROI | SLA

WHITE PAPER - This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.
Posted: August 5, 2008 | Published: August 1, 2008


Topics:  Customer Service | IPTV | QOS | SLA | Telecommunications Service Providers | Telecommunications Software | VoIP

WHITE PAPER - SOA runtime governance takes up where design time leaves off. It is focusing on deployment, operation, monitoring, and runtime enforcement of policies. Read this white paper for the details.
Posted: August 1, 2008 | Published: August 1, 2008


Topics:  Change Management | SLA | SLA Management Services | SOA | SOA Governance | Web Services

WEBCAST - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
Posted: July 31, 2008 | Premiered: August 13, 2008


Topics:  CRM | CRM Services | Customer Service | Customer Service Best Practices | IT Departments | IT Service Centers | Service Level Management | SLA

WHITE PAPER - New storage demands require new approaches to old storage problems. In this whitepaper learn how organizations can have better results from a storage technology standpoint, and get the biggest bang for their IT buck.
Posted: July 30, 2008 | Published: November 1, 2007


Topics:  Cooling Equipment | Cost Benefit Analysis | Data Storage | IT Infrastructure | MAID | Power Generation Equipment | Server Management | SLA

WHITE PAPER - Storage managers need to know how to purchase products for their storage consolidation initiatives. This guide covers purchasing criteria and product specs for consolidation technologies such as NAS, disk arrays, data migration tools and virtualization.
Posted: July 25, 2008 | Published: February 5, 2008


Topics:  Backups | Data Migration | Data Security | Disaster Recovery | NAS | SAN | SLA | Storage Consolidation

WHITE PAPER - The gap between the enterprise's needs and the service provider's understanding comes in SLAs and network reliability.
Posted: July 10, 2008 | Published: January 1, 2006


Topics:  Best Practices | Cost Analysis | Managed Security Services | ROI | SLA

WHITE PAPER - In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: July 10, 2008 | Published: March 1, 2008


Topics:  Change Management | Compliance Best Practices | ITIL | Lotus Notes | Reporting Software | Six Sigma | SLA | SOA | TCO | Web Services

WHITE PAPER - This white paper discusses key strategies for maintaining an effective customer support organization.
Posted: July 10, 2008 | Published: July 10, 2008


Topics:  Contact Center Workforce Management | Contact Center Workforce Management Software | Cost Benefit Analysis | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Productivity | Service Level Management | SLA | SLA Management Services

CASE STUDY - Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
Posted: June 25, 2008 | Published: June 1, 2008


Topics:  Business Process Automation | Call Centers | Customer Service | Productivity | Professional Services Automation Software | Security | SLA