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		Booz Allen Hamilton: Securing the Mobile Enterprise & Ensuring Compliance Booz Allen Hamilton has incorporated Lumension Security's PatchLink Update into their automated patch management system. With PatchLink Update, the IT team no longer has to inspect each laptop, making it much more efficient and cost effective.	sponsored by Lumension Security

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	Unleashing the Hidden Productivity of Your Mid Size Business sponsored by Avaya Inc. WHITE PAPER - This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers. Posted: September 29, 2008 \| Published: September 27, 2008 Topics: Change Management \| Communications Networks \| Disaster Recovery \| Productivity \| Remote Network Management \| Remote Offices \| ROI \| Security \| SMBs \| Teleconferences

	Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support sponsored by NTR Global WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Call Centers \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| ROI \| Technical Support Staff

	Build a New Business Model Using a Remote Support Solution sponsored by NTR Global CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Contact Center Management \| Customer Service \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution sponsored by NTR Global CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Customer Service \| Metrics \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| SMBs \| Technical Support Staff

	Reduce Expenses and Your Carbon Footprint with Cisco UC and Security sponsored by Cisco Systems, Inc. PODCAST - This podcast explains about how Secure Element are using networks to improve over all working environment, as a result of which the employee can work from anywhere at anytime. Posted: September 26, 2008 \| Premiered: September 26, 2008 Topics: Cost Benefit Analysis \| Employee Monitoring \| Mobile Device Management \| Mobile Workers \| Remote Network Management \| Remote Offices \| Remote Users \| Security

	Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution sponsored by NTR Global CASE STUDY - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Productivity \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	N-central Express sponsored by N-able Technologies TRIAL SOFTWARE - Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively. Posted: September 25, 2008 \| Published: September 25, 2008 Topics: Customer Service \| Customer Service Best Practices \| Management Service Providers \| Remote Network Management \| Service Level Management \| SMBs

	Presentation Transcript: Leveraging Advanced Management in a Virtual Environment sponsored by CA WHITE PAPER - Read this transcript from an expert Q&A videocast to get key tips on advanced virtualization management and the answers to the most recently asked questions by IT administrators. Posted: September 23, 2008 \| Published: September 23, 2008 Topics: Blade Servers \| Data Center Management \| Networking \| Remote Access Server Hardware \| Remote Network Management \| Server Virtualization \| Server Virtualization Software

	Protecting Server Data in Remote and Branch Offices sponsored by Iron Mountain Digital WHITE PAPER - This paper presents a framework for examining current methods of protecting server data in remote and branch offices--as well as the solutions designed to optimize server data protection programs. Posted: September 19, 2008 \| Published: September 19, 2008 Topics: Data Centers \| Disk Backups \| Distributed Data Management \| Remote Backups \| Remote Network Management \| Remote Offices \| RPO \| RTO

	BladeCenter Visual Tour sponsored by IBM WEBCAST - Get inside the IBM BladeCenter S with this 3D Virtual Tour that lets you dissect the BladeCenter chassis and look through its components. Posted: September 11, 2008 \| Premiered: September 11, 2008 Topics: Application Life-Cycle Management \| Blade Servers \| Chassis \| Component-based Architectures \| Networking \| Performance Testing \| Remote Network Management \| Remote Offices \| SMBs

	Podcast: Advanced Virtualization Management Q&A sponsored by CA PODCAST - Watch this expert Q&A videocast to get key tips on advanced virtualization management and the answers to the most recently asked questions by IT administrators. Posted: August 27, 2008 \| Premiered: July 18, 2008 Topics: Blade Servers \| Data Center Management \| Networking \| Remote Access Hardware \| Remote Network Management \| Server Virtualization \| Server Virtualization Software

	Distributed Capture Platforms: Reducing Costs, Removing Bottlenecks and Mitigating Risks sponsored by EMC Corporation WHITE PAPER - This white paper explores the trend of remote workforces and the implications remote staff can have on business processes. It also discusses how a distributed capture strategy can help resolve issues related to these developments. Posted: August 21, 2008 \| Published: August 15, 2008 Topics: Business Processes \| Document Management \| Document Management Software \| Financial Services Industry \| Health Care Industry \| Multifunction Peripheral Hardware \| Remote Access Software \| Remote Network Management \| Remote Offices \| Remote Users \| Virtual Offices

	Remotely Manage Wired and Wireless PCs from the Same IT Console sponsored by Intel Corporation WHITE PAPER - In this whitepaper learn about the latest notebook and desktop PCs with IntelvPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management. Posted: August 20, 2008 \| Published: August 20, 2008 Topics: Asset Management Services \| Hardware \| LAN \| Remote Network Management \| Security \| TCO \| VPN \| Wireless Computing

	RADVISION - The Core of Video Enabled Unified Communications sponsored by RADVISION WEBCAST - With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate. Posted: August 6, 2008 \| Premiered: August 6, 2008 Topics: Collaboration \| Remote Network Management \| Teleconferences \| Teleconferencing Software \| Telephony Systems \| Video Chat Software \| Video Telephones \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

	PODCAST: RADVISION - The Core of Video Enabled Unified Communications sponsored by RADVISION PODCAST - With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate. Posted: August 6, 2008 \| Premiered: August 6, 2008 Topics: Business Intelligence \| Collaboration \| Remote Network Management \| Teleconferences \| Teleconferencing Services \| Teleconferencing Software \| Telephony Systems \| Video Chat Software \| Video Telephones \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

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