BOOK - MES is comprised of a relatively mature group of applications designed to manage production workflow from beginning to end, operation by operation.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Enterprise | Manufacturing | Manufacturing Execution Systems | Metrics

WHITE PAPER - This white paper examines the ten common misunderstandings about monitoring and offers suggestions for implementing complete business focused monitoring strategies that can adapt to today's more complex computing environments.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  CMDB | Enterprise | Metrics

WHITE PAPER - This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Business Process Management | Collaboration | Customer Satisfaction | Downtime | Metrics | Project Management | Quality Control | SOA | Software Development Life-Cycles | Testing

WHITE PAPER - Companies are continually finding new ways to get the right goods to the right customers on time. This white paper explains how each aspect of perfect order performance can be improved through enhancements to data collection processes and technologies.
Posted: August 13, 2008 | Published: August 13, 2008


Topics:  Barcodes | Data Collection | EDI | Handheld Devices | Inventory Management | Inventory Management Software | Metrics | Productivity | Warehouse Management

WHITE PAPER - With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Dashboards | IT Departments | Marketing | Metrics | Sales

WHITE PAPER - This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Customer Service | Downtime | Enterprise | Inventory Management | Manufacturing | Metrics

WHITE PAPER - Learn how IT can help deliver critical business information for Marketing resulting in less guesswork, greater customer value, and greater return on investment.
Posted: August 11, 2008 | Published: June 1, 2008


Topics:  Marketing | Metrics | Pricing | Product Life Cycles | ROI | Sales | Software

CASE STUDY - In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Posted: July 28, 2008 | Published: July 25, 2008


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Service | Help Desk Management | ITIL | Medical Records Management | Medical Software | Metrics | Workflow Software

WHITE PAPER - This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable.
Posted: June 26, 2008 | Published: January 1, 2007


Topics:  Lead Generation | Marketing | Metrics | ROI

PRODUCT OVERVIEW - Keynote Application Perspective provides an operational solution for monitoring Web pages and transactions around the clock to quickly determine site outages or slowdowns before your customers are affected. Application Perspective synthetic monitoring ...
Posted: June 26, 2008 | Published: February 1, 2008


Topics:  Financial Services | Metrics | Network Management | Software

WHITE PAPER - Quality of Service (QoS) monitoring is a must for anyone in the telecommunications business, yet the tools and techniques have hardly changed during the last decade.
Posted: June 20, 2008 | Published: January 1, 2007


Topics:  Bandwidth Management | Metrics | QOS

WHITE PAPER - This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.
Posted: June 18, 2008 | Published: July 1, 2007


Topics:  Business Intelligence | Data Quality | Information Management | Master Data Management | Metrics

WHITE PAPER - This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Posted: February 26, 2008 | Published: March 1, 2007


Topics:  Customer Service | Customer Service Best Practices | Customer Support Software | Metrics | Service Level Management

CASE STUDY - BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
Posted: February 25, 2008 | Published: January 1, 2006


Topics:  Customer Satisfaction | Licensing | Metrics | Product Development | Software

WHITE PAPER - This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
Posted: February 25, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Metrics