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	Windows 7 and AppLocker sponsored by Global Knowledge WHITE PAPER - Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. Posted: January 25, 2010 \| Published: January 25, 2010 Topics: Active Directory \| Applications Management \| Applications Management Software \| Help Desk Management \| Help Desk Software \| Windows \| Windows Server Software

	Top 10 Most Overlooked Causes of Trouble in a Cisco Network sponsored by Global Knowledge WHITE PAPER - This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. Posted: November 6, 2009 \| Published: November 5, 2009 Topics: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Technical Support Staff \| Troubleshooting

	Gartner's Magic Quadrant for IT Event Correlation and Analysis sponsored by BMC Software, Inc. ANALYST BRIEF - Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis. Posted: November 3, 2009 \| Published: November 3, 2009 Topics: Business Intelligence \| Business Performance Management \| Business Performance Management Software \| Business Process Automation \| Business Process Automation Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks

	Help Desk Authority Professional Edition - 30 Day Free Trial! sponsored by ScriptLogic Corporation TRIAL SOFTWARE - How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. Posted: September 8, 2009 \| Published: September 8, 2009 Topics: Help Desk Management \| Help Desk Software \| IT Management \| Network Management Software \| Remote Access Software \| Windows Server Software

	Service Desk Consolidation Cuts Costs and Increases Service Quality sponsored by BMC Software, Inc. WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. Posted: June 18, 2009 \| Published: June 15, 2009 Topics: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

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