BOOK - Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | CRM | Enterprise | IP Telephony | SIP | VoIP

BOOK - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Call Centers | CRM | Customer Satisfaction | Enterprise | Internet | SOA | Web Services

CASE STUDY - Read how global specialty chemicals and materials company Cytec Industries chose Windows Mobile phones and smartphones to give their employees remote access to email and calendars; this solution will also enhance time management and customer service.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | Customer Service | Email | Enterprise | Time Management

CASE STUDY - Learn how Convex Plastics adopted Microsoft Dynamics AX to meet Enterprise Resource Planning (ERP) needs. This integrated business solution has exceeded the company's expectations.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | Databases | ERP | SQL | SQL Server | Supply Chain Management

BROCHURE - Read this white paper to discover how Microsoft Dynamics can integrate key business processes; support efficient, collaborative work; aid in meeting compliance regulations; and enhance the bottom line for chemical manufacturers.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Processes | CRM | Regulatory Compliance | Sales | SQL Server | Supply Chain Management

WHITE PAPER - Competition, shorter lifecycles lean economic times are all placing pressures on Industrial distributers. Read how Microsoft Dynamics solutions help distribution companies face demands for lower prices, improved packaging, and tight deliver...
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | Supply Chain Management

WHITE PAPER - No master data management journey is the same. Read this paper to learn from the successes and failures of MDM early adopters, how to select a technology that doesn't limit MDM's evolution and to compare approaches based on industry-specific examples.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CRM | Data Governance | Enterprise | Master Data Management | ROI | Strategic Planning | Supply Chain Management | TCO

WHITE PAPER - This study details the business benefits of using Topobase within Utilities it also outline industry trends that drive utilities toward integrated information management platforms like Topobase.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CRM | ERP | ROI | Security

CASE STUDY - SpringCM enables business users and analysts to configure and implement a complete content management solution without big upfront cost.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Content Management Software | Contract Management | CRM | ROI

WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | Customer Data Management | Customer Data Management Software | Hardware | IVR | Marketing | SIP

WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | CTOs | Customer Service | Customer Support Software | Viral Marketing

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

WHITE PAPER - Read why the Taneja Group, Technology Analysts, believe VMware has fundamental architectural advantages over competing virtualization platforms, which should enable VMware to remain the technology leader in this space for some time to come.
Posted: November 14, 2008 | Published: November 11, 2008


Topics:  Application Programming Interfaces | CRM | ERP | QOS | Server Virtualization

PRODUCT LITERATURE - PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service.
Posted: November 14, 2008 | Published: November 13, 2008


Topics:  CRM | Identity Management | Internet | LDAP | Security | SSO

BOOK - This report articulates feedback from 220 organizations, the findings demonstrate how top performing organizations leverage more than demographics for segmentation and deliver demonstrably higher performance as a result.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  CRM | Dashboards | Databases | Email Marketing | Enterprise | Web Analytics