WHITE PAPER - This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Models | Capacity Planning | Collaboration | IP | Outsourcing | Telecommunications Carrier Systems | Telecommunications Services | Telephony Systems

ANALYST REPORT - Review this report to read about the ongoing increase in mobile workers and worldwide workforce mobility trends.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Enterprise | Globalization | Mobile Device Management | Mobile Workers | Security | Telecommuting | Telephony Systems | Workforce Planning | Working Groups

WHITE PAPER - As companies with aging voice infrastructures face end of life considerations, there has been a tendency to delay migration planning based upon un-examined fears and exaggerated risks associated with the current capabilities of IP Telephony.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  IP Telephony | Network Service Providers | PBX | Productivity | Risk Assessment | Risk Management | TCO | Telephony Systems | Unified Messaging

WHITE PAPER - Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Communications Networks | Communications Software | IP | IP Telephony | Sales | SMBs | TCO | Telephony Systems

PODCAST - This podcast will look at the methodology associated with creating optimally profitable services while also optimizing infrastructure and operations investments.
Posted: November 11, 2008 | Premiered: November 5, 2008


Topics:  Network Management | Network Management Services | Network Service Providers | ROI | Telecommunications Industry | Telecommunications Service Providers | Telephony Services | Telephony Systems

DATA SHEET - The T3 is visual collaboration taken to an entirely new level, thousands of details work together to provide a natural forum to speed decision making and make sure everyone is on the same page.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Networking | Teleconferences | Teleconferencing Services | Teleconferencing Software | Telephony Services | Telephony Systems

WEBCAST - This episode features Stuart Benington, Director, Portfolio Marketing and he discusses the differences between service-level and network-level FMC.
Posted: October 23, 2008 | Premiered: October 23, 2008


Topics:  Fixed-mobile Convergence | Mobile Device Management | Telecommunications Management Software | Telecommunications Networks | Telephony Services | Telephony Systems

VIDEOCAST - Join these experts and your colleagues today for an informative and timely discussion and learn the ins and outs of unified communications and how your organization can benefit.
Posted: October 15, 2008 | Premiered: September 11, 2008


Topics:  Business Communications | Communications Networks | Communications Software | Smart Phones | Telephony Systems | Unified Messaging | Videoconferencing Services

WHITE PAPER - Read this paper to learn the history and current application of RS-232, a standard that refers to two classes of devices: Data Terminal Equipment and Data Circuit Terminating Equipment.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Data Communications Services | Modems | Network Management | Routers | Software | Switches | Telephony Systems | Training and Educational Services | Troubleshooting

WHITE PAPER - The adoption of uplift modeling requires operators to embrace fully the use of systematically randomized control groups, and commits them to using sophisticated, modern uplift modeling methods.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Best Practices | Business Intelligence | Customer Satisfaction | ERP | Mobile Workers | Model Driven Architecture | Systems Management | Telephony Services | Telephony Systems

WHITE PAPER - This document discusses how a company can integrate Microsoft's Unified Communication (UC) services with their existing telephony system.
Posted: September 3, 2008 | Published: August 29, 2008


Topics:  PBX | SIP | Telephony Services | Telephony Systems | Unified Messaging

WHITE PAPER - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
Posted: August 7, 2008 | Published: August 1, 2008


Topics:  DSL | Networking | Small Businesses | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | VoIP

DATA SHEET - Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: July 11, 2008 | Published: July 1, 2008


Topics:  Call Center Management | Call Center Software | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Quality Control | Telephony Systems | Voice Communications Software

WHITE PAPER - Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Collaboration | Instant Messaging | Mobile Device Management | Mobile IP | Mobile Workers | Telephony Systems | Unified Messaging | Virtual Offices | WAN | Wireless Networks

WHITE PAPER - This paper highlights research from IDC Senior Research Analyst Nora Freedman and advice on what needs to happen before you start the UC journey. It takes a closer look at what's involved in making sure your infrastructure meets the basic requirements
Posted: June 19, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | IP Networks | Telephony Systems | Unified Messaging | Videoconferencing Services | VoIP