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	Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations sponsored by CosmoCom, Inc. WHITE PAPER - This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. Posted: May 27, 2008 \| Published: January 1, 2008 Topics: Automatic Call Distribution Systems \| Best Practices \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Outsourcing \| Unified Messaging

	Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises sponsored by ABS Associates, Inc. SERVICE LISTING - As a sophisticated helpdesk solution, ABShelp™ allows users to communicate with support professionals through various channels - voice, online chat, email, or fax - and to track their issue status through resolution. Posted: January 30, 2008 \| Published: January 1, 2008 Topics: Automatic Call Distribution Systems \| Operating Systems \| Technical Support Staff \| Web Applications Software

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