PODCAST - This podcast will look at the methodology associated with creating optimally profitable services while also optimizing infrastructure and operations investments.
Posted: November 11, 2008 | Premiered: November 5, 2008


Topics:  Network Management | Network Management Services | Network Service Providers | ROI | Telecommunications Industry | Telecommunications Service Providers | Telephony Services | Telephony Systems

WHITE PAPER - PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability.
Posted: November 7, 2008 | Published: June 1, 2008


Topics:  Applications Management | Bandwidth Management | Fax Services | Gateways (Hardware) | Network Convergence | Routers | Telephony Services | Voice Quality | VoIP

DATA SHEET - The T3 is visual collaboration taken to an entirely new level, thousands of details work together to provide a natural forum to speed decision making and make sure everyone is on the same page.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Networking | Teleconferences | Teleconferencing Services | Teleconferencing Software | Telephony Services | Telephony Systems

WEBCAST - Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
Posted: October 29, 2008 | Premiered: October 29, 2008


Topics:  Business Intelligence | Communications Software | Communications Systems | Customer Interaction Services | Customer Service | IVR | Productivity | Telephony Services

WEBCAST - SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone.
Posted: October 29, 2008 | Premiered: October 29, 2008


Topics:  Business Intelligence | Marketing | Sales and Marketing Software | Telephony Services | Voice Communications Software | Voice Quality

WEBCAST - This episode features Stuart Benington, Director, Portfolio Marketing and he discusses the differences between service-level and network-level FMC.
Posted: October 23, 2008 | Premiered: October 23, 2008


Topics:  Fixed-mobile Convergence | Mobile Device Management | Telecommunications Management Software | Telecommunications Networks | Telephony Services | Telephony Systems

WHITE PAPER - The adoption of uplift modeling requires operators to embrace fully the use of systematically randomized control groups, and commits them to using sophisticated, modern uplift modeling methods.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Best Practices | Business Intelligence | Customer Satisfaction | ERP | Mobile Workers | Model Driven Architecture | Systems Management | Telephony Services | Telephony Systems

WHITE PAPER - This article from Time Inc. Content Solutions discusses the new breed of mobile technologies and services, and explains how to pick the right devices and software.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Internet Services | Mobile Device Management | Mobile Workers | Telecommunications Software | Telecommunications Systems | Telephony Services | Wireless Computing | Wireless Industry | Wireless Internet | Wireless Services | Wireless Systems

WHITE PAPER - After weighing Internet telephony's costs and benefits, some managers are deciding that VoIP is vital to their operations. According to this article, VoIP will probably join the elite list of true breakthroughs -- PCs, email and wireless communication.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Communications Networks | Communications Systems | Infrastructure Services | Mobile Device Management | Telephones | Telephony Services | Voice Networking | VoIP

PODCAST - IP technologies can help service providers create new revenues. In this podcast, Tom Nolle and Kate Gerwig discuss IP transformation and how it relates to the network as an application platform.
Posted: September 17, 2008 | Premiered: September 17, 2008


Topics:  Converged Networks | IP Networks | Network Convergence | Telecommunications Systems | Telephony Services | VoIP

WHITE PAPER - The well understood requirements and broad acceptance of emerging industry standards has solidified the viability of COTS middleware, specifically in the telecom industry. Read this paper for more.
Posted: September 15, 2008 | Published: March 15, 2008


Topics:  Middleware | Telecommunications Industry | Telecommunications Networks | Telecommunications Software | Telecommunications Standards | Telecommunications Systems | Telephony Services | VoIP

WHITE PAPER - This document discusses how a company can integrate Microsoft's Unified Communication (UC) services with their existing telephony system.
Posted: September 3, 2008 | Published: August 29, 2008


Topics:  PBX | SIP | Telephony Services | Telephony Systems | Unified Messaging

WEBCAST - In this webcast, expert Blair Pleasant will discuss four UC deployment models that will help companies realize UC's value proposition -- whether they're looking to do small pilot program or deeply integrate UC into business processes across the board.
Posted: September 2, 2008 | Premiered: September 25, 2008


Topics:  Internet | IP Telephony | Network Management | Telephony Services | Unified Messaging Systems

VIDEOCAST - In this video interview, Burton Group Senior Consultant Ken Agress will examine how UC software is challenging the traditional IP-PBX and how telephony fits in the market evolution of unified communications.
Posted: September 2, 2008 | Premiered: September 25, 2008


Topics:  Applications Management | IP PBX | Network Management | Telephony Services

WHITE PAPER - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
Posted: August 7, 2008 | Published: August 1, 2008


Topics:  DSL | Networking | Small Businesses | Telephony Services | Telephony Systems | Voice Communications Hardware | Voice Communications Software | VoIP