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sponsored by EnterpriseWizard Inc.

WEBCAST - This demo explores the steps essential for real time analysis of customer behavior and improved sales strategies.
Posted: July 14, 2008 | Premiered: July 14, 2008

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Topics:  CRM | CRM Software | Customer Data Management | Customer Profiles | Sales | Sales and Marketing Software | Sales Information Systems

sponsored by EnterpriseWizard Inc.

WEBCAST - This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience.
Posted: July 14, 2008 | Premiered: July 14, 2008

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Topics:  Business Process Management | CRM | CRM Software | Customer Service | Customer Service Best Practices | Customer Support Software

sponsored by EnterpriseWizard Inc.

WHITE PAPER - This white paper discusses key strategies for maintaining an effective customer support organization.
Posted: July 10, 2008 | Published: July 10, 2008

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Topics:  Contact Center Workforce Management | Contact Center Workforce Management Software | Cost Benefit Analysis | CRM | Customer Service | Customer Service Best Practices | Customer Support Software | Productivity | Service Level Management | SLA | SLA Management Services

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