Contact Center Management Case Studies, Product Information, Webcasts and White Papers by Avaya Inc.

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Contact Center Management sponsored by Avaya Inc.


Reports on Contact Center Management published by Avaya Inc.

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MORE GENERAL: Systems Management

MORE SPECIFIC: Contact Center Workforce Management


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	Contact Centers for Dummies sponsored by Avaya Inc. BOOK - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. Posted: November 21, 2008 \| Published: November 21, 2008 Topics: Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| CRM \| Customer Satisfaction \| Enterprise Applications Software \| Internet \| IP \| SOA \| Web Services

	Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction sponsored by Avaya Inc. WHITE PAPER - The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. Posted: June 2, 2008 \| Published: March 3, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Home Offices \| Productivity \| Workforce Management Software

	Go Green and Increase Profitability with Virtual Contact Centers sponsored by Avaya Inc. WHITE PAPER - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. Posted: June 2, 2008 \| Published: March 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Contact Management Software \| Customer Service \| Home Offices \| Virtual Offices

	Roadmap for Implementing a Multi-Site IP Contact Center sponsored by Avaya Inc. WHITE PAPER - Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. Posted: May 20, 2008 \| Published: March 1, 2007 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Customer Satisfaction \| IP Contact Centers \| Network Configuration Management Software \| Network Infrastructure \| Network Security \| Software Implementation

	IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience sponsored by Avaya Inc. WHITE PAPER - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. Posted: February 8, 2008 \| Published: February 8, 2008 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| Customer Loyalty \| High Availability \| Software Selection \| TCO \| User Experience


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