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Reports on Best Practices published by Avaya Inc.

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	Extraordinary Customer Service sponsored by Avaya Inc. BOOK - Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. Posted: June 2, 2008 \| Published: May 1, 2008 Topics: Best Practices \| Business Intelligence \| Call Center Management \| Contact Centers \| Customer Service \| Information Management

	Best Practices for Home Agents sponsored by Avaya Inc. WHITE PAPER - Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. Posted: June 2, 2008 \| Published: February 1, 2008 Topics: Best Practices \| Business Continuity Planning \| Contact Centers \| Help Desks \| Security \| VoIP


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