WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Communications Systems | Contact Centers | Customer Service | Hardware | Instant Messaging | IVR | SIP | SMS

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys