IVR Case Studies, Product Information, Webcasts and White Papers by Genesys

VoIP

Access Technology

FTTP

Broadband Services

Wireless

Software/OSS

Technology Finance Marketing Regulatory Metrics

Calendar of Events Free Newsletters Print Subscription Webinars White Papers JobZone Edit Calendar Edit Guidelines For Our Advertisers For Search Partners About Us Wireless Review

VENDOR RESEARCH LIBRARY

IVR sponsored by Genesys


Reports on IVR published by Genesys

Related Topics

MORE GENERAL: Telecommunications Services


5 Matches

Sort by: Title \| Publication Date \| Document Type

	Seven Reasons Why SIP Will Improve Your Customer Care Strategy sponsored by Genesys WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: CRM \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Data Management Software \| Hardware \| IVR \| Marketing \| SIP

	Customer Interaction Analytics: Quality of Care on the Critical Path sponsored by Genesys WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: Analytic Applications Software \| Business Management \| Customer Data Management \| Customer Service \| Dashboards \| IVR \| VoIP

	Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center sponsored by Genesys WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Communications Systems \| Contact Centers \| Customer Service \| Hardware \| Instant Messaging \| IVR \| SIP \| SMS

	The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service sponsored by Genesys WHITE PAPER - This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. Posted: June 3, 2008 \| Published: April 1, 2008 Topics: Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Customer Service Best Practices \| IVR \| ROI \| Voice Recognition \| VoiceXML \| VoIP

	Success Story: Communications - AT&T sponsored by Genesys CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. Posted: May 19, 2008 \| Published: May 1, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Workforce Management Software \| Contact Management \| CTI (Computer Telephony Integration) \| Data Services \| GPRS \| Human Resource Systems \| Interactive Voice Response \| IVR \| ROI \| Workforce Management Software


5 Matches

Page: 1

Library Home | Advertise with Us | Product Guide

Telephony Vendor Research Library Copyright © 1998-2009 Bitpipe, Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
TechTarget · 117 Kendrick St · Needham, MA · 02494
Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.
telephony@bitpipe.com

KnowledgeAlert!
Sign up for a free newsletter with White Papers, Case Studies and Product Info on: IVR
E-mail Address