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Customer Service sponsored by Genesys


Reports on Customer Service published by Genesys

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	Customer Interaction Analytics: Quality of Care on the Critical Path sponsored by Genesys WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: Analytic Applications Software \| Business Management \| Customer Data Management \| Customer Service \| Dashboards \| IVR \| VoIP

	Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer? sponsored by Genesys WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: CRM \| CRM Best Practices \| CRM Services \| CTOs \| Customer Service \| Customer Support Software \| Viral Marketing

	E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP) sponsored by Genesys WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients. Posted: November 6, 2008 \| Published: November 6, 2008 Topics: Call Center Management \| Call Centers \| CRM \| Customer Service \| Instant Messaging \| Marketing \| SIP \| VoIP

	Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center sponsored by Genesys WHITE PAPER - This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. Posted: September 4, 2008 \| Published: September 4, 2008 Topics: Communications Systems \| Contact Centers \| Customer Service \| Hardware \| Instant Messaging \| IVR \| SIP \| SMS

	The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction sponsored by Genesys WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. Posted: March 24, 2008 \| Published: March 1, 2008 Topics: Contact Centers \| Contact Management \| CRM Services \| Customer Profiles \| Customer Service \| Surveys \| User Experience


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