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	E-Book: Making Real-time Information a Reality in the Contact Center sponsored by Genesys EDITORIAL RESOURCE GUIDE - This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center. Posted: September 8, 2008 \| Published: September 8, 2008 Topics: Best Practices \| Business Intelligence \| Call Centers \| Contact Centers \| Customer Interaction Services \| Customer Satisfaction \| ERP


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