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ABS Associates, Inc. ( 7 Documents )
ABS Associates, Inc. is a leading provider of outsourced helpdesk, desktop, managed hosting, and network support and services.

Avaya Inc. ( 42 Documents )
Avaya is a global leader in communication systems, applications and services.

Citrix Online - GotoAssist ( 8 Documents )
Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), offers the leading Web-based access, support, and collaboration software and services. The division offers Citrix GoToMyPC®,Citrix GoToAssist and Citrix GoToMeeting.

CosmoCom, Inc. ( 2 Documents )
CosmoCom raises enterprises to new levels of reachability with the most advanced all-IP contact center platform in the industry, improving the customer experience and reducing costs.

DeskFlex ( 2 Documents )
DeskFlex is dedicated to providing cutting-edge and proven solutions for resource management across the enterprise and for small business.

Genesys ( 13 Documents )
Genesys is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. Genesys software dynamically connects customers to fulfill requests, optimize customer care goals and efficiently use resources.

IBM ( 114 Documents )
At IBM, we strive to lead in the creation, development and manufacture of the industry's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics.

Nuance ( 2 Documents )
Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world.

OpenSpan ( 1 Document )
Enterprises leverage the OpenSpan Platform to integrate applications, service-enable legacy systems, automate business processes, extend functionality and build new composite applications in order to realize immediate value on their IT investments.

Pitney Bowes Group 1 Software ( 29 Documents )
Pitney Bowes Group 1 Software (www.g1.com), part of Pitney Bowes Inc.(NYSE:PBI), turns data into results providing innovative software solutions that enable our clients to better understand and connect with their millions of customers and prospects.

Portrait Software ( 6 Documents )
Portrait provides Customer Interaction Optimization Software that helps companies deliver great customer experiences, increase sales,reduce costs and manage risks. Portrait focuses on deepening the loyalty and profitability of every customer relationship.

Teleformix ( 5 Documents )
Teleformix is a leading developer of CRM/eCRM Enterprise Class Software applications for the government, banking, insurance, healthcare, financial services and marketing industries.

Vertica Systems ( 6 Documents )
Vertica Systems is the market innovator for high-performance analytic database management systems. Vertica has developed a remarkably fast data warehouse database that queries large, fast-growing volumes of data 50x-200x faster than most other databases.

Voice Print International, Inc. ( 4 Documents )
Voice Logging and Recording refers to a system that connects to telephone instruments and lines (either digital or analog), T1, E1, VoIP (voice over IP), radio lines, speakers and/or microphones for the purpose of accurately recording both sides of a conv

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Today's Top Reports
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Call Center Management
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
sponsored by Teleformix
Can a better phone bill reduce churn?
sponsored by Pitney Bowes Group 1 Software

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