In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level. With the right strategy, you can not only do more with less, but you can deliver clear, credible business returns. Could your organization use a new ally in its fight against complacency and costs -- one that can deliver a potential payback in 8 months with a three-year return on investment of more than a 160 percent? Then read on for a case study of a representative service organization with over 5,200 employees and 200 routers that did exactly that by leveraging significant network and voice management solutions.