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ON DEMAND WEBCAST!
Delivering the Power of Choice with Microsoft Dynamics CRM
sponsored by Accela Communications
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Premiered:
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Available On Demand
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Format:
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Multimedia
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Length:
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00:19:56
(hh:mm:ss)
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Type:
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Webcast
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Language:
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English
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ABSTRACT:
Customer Relationship Management has been the "promised land" for companies to attain business growth and loyalty nirvana. However, this journey over the years has been painful for most. The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.
In the new world of the Internet based services and software, the power of choice has increased exponentially. As senior executives, you need to embrace the changing dynamics of technology and really boil it down to what would work for your company!
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Speakers
Edmund Thompson
Vice President
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Gartner
Edmund (Ed) Thompson is a vice president at Gartner, where he serves in the Customer Relationship Management practice. He is responsible for managing and coordinating the CRM strategy and for implementing the research agenda. His current focus is customer experience management, harnessing IT for growth, SAP CRM and CRM in Europe. Before his current research focus, Mr. Thompson was responsible for Gartner's European coverage of Windows NT, Windows 2000, and analysis of midrange servers and server consolidation.
Brad Wilson
General Manager of Microsoft CRM
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Microsoft Corporation
Brad Wilson is the general manager of Microsoft CRM for the Microsoft Business Solutions Business Group at Microsoft Corp. Wilson leads global product management and marketing for Microsoft CRM and is responsible for driving awareness, demand and revenue for Microsoft CRM on a worldwide basis. His team is responsible for product positioning, pricing and packaging, as well as press and analyst relations, sales tools, and partner channel development. Wilson has 20 years of experience in the technology industry, including more than 10 years in CRM.
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BROWSE RELATED
WEBCASTS
Business Intelligence | CRM | Customer Data Management | Customer Service | Customer Support Software | ERP | Internet
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View All Resources
sponsored by Accela Communications
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