Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex

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VENDOR RESEARCH LIBRARY

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics

sponsored by DeskFlex

Posted:	01 Sep 2008
Published:	28 Aug 2008
Format:	PDF
Length:	11 Page(s)
Type:	White Paper
Language:	English

ABSTRACT:

This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.

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