Given the pressure to reduce costs, the opportunity to reduce telecom vendor spend and save staff and resource time, while increasing your telecom related operating effectiveness is great timing. Plus, given the critical nature of telecom systems and the related exposure to the overall health of an organization, it is essential to take a strategic view of IT and Telecom infrastructure. The approach we have described above ensures that TEM solutions start strong, are developed in alignment with specific customer needs, and are implemented in accordance with business priorities. Clearly, executives concerned with both achieving results today while still taking a strategic approach to managing their business will understand and adopt a process approach to Telecom Expense Management.