Recent Avaya-sponsored research conducted by Forrester Consulting on unified communications in financial services revealed that 50% of financial services employees are mobile 25 percent of the time during the work week. To explore what financial services firms are doing to optimize their mobile workers' performance, we interviewed Humphrey D. Chen, Director of Product Management for United Clients in Avaya Unified Communications Division. He reveals what firms are doing to optimize their mobile workers' performance.