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From NOCs to ROCs: Helping Service Providers Monitor Business Operations
sponsored by Alcatel-Lucent
Posted:  27 May 2008
Premiered:  27 May 2008, 09:00 EDT (13:00 GMT)
Format:  Audio
Type:  Podcast
Language:  English


ABSTRACT:
The introduction of more complex service offerings on multiple platforms, and the sheer volume of services rocketing across multiple carrier networks around the globe, means more complex revenue tracking, too. Studies show "revenue leakage" from technical errors and fraud is increasing to near-epidemic levels, and that, along with service providers ramping up a record number of new service packages with individual price points can lead to flawed processes, poor systems integration, invoicing errors and incomplete or incorrect usage data.

This podcast will look at how service providers are using next-generation OSS/BSS to deliver all services over a single platform, build the revenue operations center (ROC) to at long last integrate revenue processes with the rest of their OSS/BSS fabric, and move closer to the promise of wireless ubiquity.



Speaker

Jeff Cotrupe
CEO of MarketPOWER, LLC
Jeff Cotrupe is the CEO of MarketPOWER, LLC, which he founded in 2003. He has been a consultant and an analyst in the OSS/BSS market space for many years.



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